Your Visit

We offer two options to our patients for a repeat prescription:

1. Contact reception and inform us of the medication and dosage (a minimum of 48 hours notice). A $25.00 fee applies ($30.00 if you require fax/post). Unfortunately no Medicare rebate is claimable.
2. Make an appointment between 10.00am – 5.00pm Monday to Friday for a brief consultation session with an available doctor. Your session will be bulk billed.

Please note: if you have not seen your doctor for three months you are required to make a formal standard appointment.

Speak to our reception staff about organising home visits with your doctor (available to patients living within 5km of the medical centre).

Your medical record is a confidential document. We have developed a privacy policy to protect and maintain your personal health information. We abide by the National Privacy Principles. If you would like a copy of our privacy policy or further information please contact us.

We are committed to preventative care, which is why our medical centre uses a computerised recall system for PAP smears and other preventative health programmes. In addition, the centre also participates in National/State or Territory reminder systems (such as bowel screening).

Please notify your doctor or the receptionist if you do not wish to participate in these systems.

Our aim is to facilitate optimal communication opportunities with our patients, While complying with the Australian Privacy Principle and the Privacy Act 1988. Our practice endeavours to provide patients with access to timely advice or information about their clinical care. This communication can occur face-to-face or by electronic communication which can include email, fax and SMS.

EFMC allows patients to book their healthcare appointments with their preferred healthcare provider online via our website or AMS app.

Results – It is the practice policy that results will be given out during a follow up consultation with a doctor only.

TELEPHONE:
Receptionists will often need to ask questions to determine that the patient receives the most appropriate care, at the most appropriate time. Patient will be asked to briefly explain reason for call.

Phone calls from patients requesting to speak to the doctor will not generally be put through at the time of the call. This is to minimise disruption to the doctor as they are usually in consultation with another patient.

EMAIL:
Please note that our email service is not encrypted, and therefore we cannot guarantee the security of our email communications. Whilst we make every effort to keep your information secure, there is a risk that information could potentially be compromised and accessed by someone other than the intended recipient. For this reason, we discourage health providers from sending emails to us with personal information about patients, and we discourage patients from sending emails to us with their own personal information.

We endeavor to reply to all emails within 1 business day. Our emails are checked on a regular basis, however they are not constantly monitored. If you have an issue that requires urgent attention, we request that you contact the practice via telephone. Our practice email is admin@efmc.com.au

SMS:
SMS messages are sent for a variety of health management purposes.
These may include:
– Appointment reminders
– Health reminders (e.g. cervical screening/care plans etc)
– Health recalls (e.g. follow up of test results)

POST:
Letters may be sent offering services available to eligible patients and for health reminders and recalls for patients who do not have a mobile number or who have opted out of our electronic messaging system.